How often will I receive messages?

We will send customers 3 – 5 messages per month to let them know (1) your bill is available to view; (2) your balance due amount; (3) a payment confirmation (when payment is posted); and if necessary (4) your payment is due (and/or past due); and (5) an account upgrade / downgrade notification. Occasionally, messages on irregular events (outages and appointment confirmations) may also be sent (if applicable). Customers may initiate the process by using any of the KEYWORDS shown on this page.