March 1, 2021

 

 

Dear Valued Customer,

 

Broadstripe is working hard to enhance our network, now powered by WOW! Internet, to provide additional entertainment options and more reliable, faster-than-ever Internet speeds. We’re excited to announce that upcoming changes, scheduled to take place on April 7, 2021, will transition 11 more channels to our digital platform and introduce a number of new channels to our digital and high-definition lineup. Once completed, customers will need either a digital television with a built-in tuner or Broadstripe Advanced Equipment (HD Terminal, a DVR, an HD DVR, or a Cable Card) to view these networks.

 

The good news is, many customers already have compatible equipment and currently enjoy a variety of channels in our digital lineup. On April 7, for customers with Broadstripe Advanced equipment, no additional action is necessary. Customers with a built-in television tuner will simply need to rescan to view any of the new channels added to their package. For anyone who may not have the proper equipment in the home, special action must be taken before April 7 to avoid losing access to these existing channels or to gain access to the new channels in our lineup.

The following is a list of analog channels that will be transitioned to digital along with new channels being added to our digital and high-definition lineups.

(Customers who already have a compatible television connected directly to the wall outlet may need to rescan the digital tuner to locate the new channels added below.) Refer to your TV owner’s manual for assistance, or visit https://broadstripe.com/channel-changes/ to learn more about rescanning.

 

 

Not all televisions are created equal! While many television sets on the market today are compatible, not all of them include the necessary built-in digital tuner to receive digital programming directly without a piece of secondary equipment. For any televisions in your home that do not have a built-in tuner or Broadstripe Advanced Equipment and are connected directly to the cable outlet on the wall, you must connect a Broadstripe digital receiver to continue viewing the impacted channels.

 

How do you know if your television is compatible with digital delivery?

  • Refer to your TV owner’s manual or refer to the manufacturer’s website to determine if your TV has a built-in digital tuner. If there is no information in the owner’s manual, it is likely the TV does not have the necessary tuner.
  • If your TV owner’s manual is unclear, you need more information regarding equipment, or require guidance to rescan for the new channel numbers, we’re here to help. You can go online to https://broadstripe.com/channel-changes/ for assistance. You will also find an option to email us through the “contact us” link, or we can be reached by phone at 410-987-9300.

We hope to make this digital transition as easy and simple for you as we can, and look forward to continuing to serve you well into the future.

 

Sincerely,

Broadstripe Customer Care

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